Your distributors ask you all day.
None of it is on a list.
Parts on WhatsApp, warranties by email, "do you have the parts diagram for the old model?" by phone. Nodux Fabricantes gives your brand a hub where your distributors ask, and gives you one inbox with everything they are waiting on.
From $99 USD/month, with 5 distributors included. By invitation.
The same link
for both companies.
A brand hub is not a portal where you upload PDFs. It is a business relationship that until today lived inside two people's heads: you know who you sell to and they know who they buy from, and nobody else knows it.
Here that relationship has a place of its own: which models each one sees, at what price, which manual belongs to their machine, what they asked you for and what you owe them. The same thing, from both sides of the counter.
Forty companies
asking you for things by email.
Parts quotes, warranties, "do you have the parts diagram for the old model?", "does this part fit the 24 series?". All into the same mailbox, with no number, no status and nobody who knows what got answered.
And on the other side,
somebody waiting.
Your distributor has the machine open and a customer asking. To move forward they need a price, an authorization or a parts diagram. You have all three.
So they write, and wait. They write again. They call. They don't know if their email arrived, if anyone is looking at it or if it got lost among forty others. Chasing their supplier becomes part of their job, and that is the part that ends up costing you: whoever chases you doesn't recommend you.
It's not that information is missing.
It's that there's no list.
A mid-size manufacturer serves between twenty and forty distributors. Neither side has any way of knowing what is pending.
- Gulf Scale Service Parts quote · 220 V heating element · TZ-S200 · 6 units 4 days ago
- Northland Weighing Asking to enter your hub · Customer code 44-1180 3 days ago
- Atlas Service Group Warranty · Load cell · serial 240115-0042 22 h ago
- Ridgeline Refrigeration Technical question · Will not calibrate after changing the board 6 h ago
- Pacific Scale Tech Parts order · 4 lines · $312 3 h ago
- Coldline Systems Asking to enter your hub · Customer code 44-2207 a moment ago
This is what your brand's inbox looks like. The companies and the numbers are an example: the first row is the email thread above, the same request, now with four days of waiting in plain sight.
Today
- The parts order comes in on WhatsApp, to a personal number.
- The warranty gets argued by email, in a thread nine replies deep.
- The manual gets attached and sent every time somebody asks for it.
- Nobody knows what firmware version each machine has installed.
- The distributor doesn't know if anyone answered or if the email got lost.
- If the person who handled it leaves, the whole thread leaves too.
With Nodux Fabricantes
- One inbox with what your distributors asked you for, sorted by whoever has been waiting longest.
- Every request leaves a dated trail: who decided what, and when.
- The catalog, each one's prices and the manuals get published once.
- You know how many machines in your network were left without the update, model by model, before they call you.
- Your distributor sees the status without writing to anybody.
- The thread belongs to the company, not to whoever handled it.
Thirteen sections.
None of them filler.
This is what your brand sees when it logs in. On the other side, your distributor sees the same things from their point of view: your catalog with their prices, their orders, their warranties.
-
My catalog
Your models by family, with SKU. It is the base of everything else: the manuals, the parts and the prices all hang off it. -
Price lists
Price lists by currency, and you assign each distributor their own. Nobody sees anybody else's. -
Manuals
User manuals, parts diagrams and sales material. Each one with its history: publishing a new version does not bury the old one. -
Software
Firmware linked to your own site, with release notes. The binaries stay on your server, which is where it gets decided who publishes. -
Parts
Your catalog of spares with their part number, so they order from you by number. -
Orders
Your distributors' parts orders, with their line items. They go through a quote: you confirm with your number and your total. -
Returns
The warranty claims, with reason, serial number and a dated trail. Authorizing or rejecting is yours, because the warranty is yours. -
Support
The technical questions, each one in its own thread and with everything that was answered, in order. -
Training
Your course calendar: in person, online and recorded, each with its sign-up link. -
Certifications
Your distributors' techs that you certified, with level and expiry date. -
Installed base
How many of your units are installed and what firmware version they have. With no breakdown by company. -
Requests
Who asked to enter your hub with their customer code, waiting for you to approve. It is the first thing you look at. -
Distributors
Who is authorized, on which price list, in what language you write to them and who has ever logged in.
Six things
a brand portal cannot do.
They all come from the same place: Nodux is already the system your distributor works in. They are in order of use.
The parts diagram comes out of the serial number
The tech types the serial number of the machine in front of them and up comes its model, its manual and its parts diagram. No hunting through a list of two hundred.
A separate portal doesn't know which machine you have in front of you.
The firmware knows who is missing it
You publish a version and you see how many units in your network were left behind, model by model. No names: you get the number, not the list of who. But you know how heavy it is before you send the notice.
A portal publishes and hopes somebody logs in to look.
Support stays in writing
The technical question stays in writing, with the model and the serial number already filled in, and both sides see the same thing in order.
The support section of a brand hub is phone numbers and office hours.
The warranty is born in the ticket
The tech is working the failure and sends it back to you from right there, with the equipment and the serial number taken from the ticket.
Done separately, everything has to be typed again, and that is where the serial number gets copied wrong.
The parts that really get used up
Your distributor does not build the list by hand: it comes out of what they really used repairing your machines. And they ask you for it by part number, not as "the black piece on the belt".
A shopping cart does not know what got used.
Your certification shows up where the signing happens
You certify a tech and their name comes out with your brand under their signature, on the report the end customer signs.
A diploma in PDF does not reach that far.
The parts diagram has to be
next to the ticket.
A brand hub gives your distributor one more portal: another user, another password, another tab that gets opened when somebody remembers.
Your distributor is not a visitor: they are a repair company with their working day already full. Nodux puts your brand inside where they already are, and that is the difference that makes them use it.
An ordinary Tuesday
for your distributor.
Four of the five steps happen inside the ticket they already had open, and none of them asks for another password.
- A ticket comes in: one of your machines down in a supermarket. Their tech opens it from the phone.
- Under the equipment your brand shows up: the manual, the parts diagram for that serial number and the firmware, with the latest version marked. They download it right there.
- It turns out to be a factory defect: from that same ticket they open the warranty claim with you. The model, the serial number and the description are already written. They do not type them again.
- They are missing a part: they go into your hub with the same email, with no second password, and ask you for it by the code in your catalog. You see it in your inbox and confirm with your number and your total.
- They close the ticket and sign the report with their customer right there. Under their signature it says that tech is certified by your brand.
At no step did they type the equipment, the serial number or the failure again: the parts diagram and the warranty came out of the ticket they already had open. And at no step did you see who their end customer is: the manufacturer gets the equipment, the serial number and the failure. Never the ticket.
Four steps, and two are ours.
- 1 We talk. What you sell, to how many distributors and in which countries. Out of that comes whether this is any use to you, and sometimes the answer is not yet.
- 2 You load your catalog. You paste your model list from Excel and it is published on the spot. It is yours and you touch it whenever you want: reloading the whole list updates what changed and adds what is new, with nothing duplicated.
- 3 You open your storefront. A public page with your brand where your distributors ask for access with the customer code that is already on your invoices. You approve them one by one.
- 4 Your distributors come in. The one already using Nodux sees it inside their own system. The one who is not goes into your hub with their email, with nothing to install and no extra password to create.
From $99 USD/month.
With 5 distributors inside.
After that, $15 per active distributor, which is exactly the value you get: every company you authorized that actually logs in. The users each one adds and the manuals you upload do not count.
The ones invited who have not accepted yet and the revoked ones do not count: only the ones who are in and can log in today. If you revoke one, they stop counting in the next cycle.
Paying for the year, two months free: $990 for the base and $150 per distributor above 5, which is $2 940 a year with the same network of 18. On the yearly plan, whoever you add during the year is charged right then, for what is left of it, and whoever leaves stops counting at renewal.
There are no tiers
Authorizing distributor number 11 does not move you up a plan or double your invoice: it adds one. A price that punishes growing is a price that makes you authorize nobody.
Your distributors do not pay
Coming in, ordering parts from you and opening a warranty claim costs them nothing. Whoever also wants to use Nodux as their own shop system signs up for that separately, and if they came from your hub, that is yours.
No lock-in
Monthly or yearly, and if you cancel it stays active until the end of what you already paid for. Your catalog, your prices and your documents are yours: nothing you upload is held hostage.
Nothing is charged per order, per warranty claim or per question. It sounds fair and it is poison: it puts a price on the action you want your distributors doing more of. The hub works when they use it every day, and a hub that gets used little is a hub nobody renews.
No big-company rate
It starts at $99 a month, in the range of a service shop plan, and not in four figures just because your company is big. It is by invitation: there is no buy button because we would rather see your catalog before charging you.
Tell us how many distributors you haveThe questions every
manufacturer asks.
Do my distributors have to pay anything?
No, and there is no fine print: not to come in, not for how many users they add, not for how many orders they place with you. The hub is yours; that they also use Nodux as their shop system is their decision, separate from you.
Do they see each other?
No. Each distributor sees your catalog, their own prices and your documents. They do not see who else is authorized, or what somebody else ordered, or what price list you assigned them. And you do not see their end customers either.
Can I set a different price for each one?
Yes, and that is the normal case: you create as many lists as you want and assign one to each company. A distributor with no price list assigned sees the catalog marked "ask us" until you assign them one.
Do I have to upload my firmware to Nodux?
No, and we do not let you. Firmware is linked to your own site, always over HTTPS. A compromised account that could publish binaries is a supply chain with physical consequences: techs flashing machines in supermarkets. Documents do get uploaded; executables do not.
And if a distributor stops being one?
You revoke their access and they lose the catalog, their prices and your files that moment. Their earlier orders and returns are not deleted: they are the record of what happened between the two companies.
How does my network get in? Do I have to load forty emails?
No. Your public storefront has a form where each company signs itself up with its customer code, the one that is already on your invoices. You approve. Nobody gets in until you say yes, and you don't load anybody's list.
My distributor already uses Nodux as their shop. Do they have two accounts?
No. For them your hub is one more module inside the system they already work in: the parts diagram for your machine shows up inside the ticket they are handling, and from right there they open the warranty claim or the question with you, with the model and the serial number already filled in.
What language do the notifications arrive in?
The one you choose for each distributor, among the four Nodux speaks: Spanish, English, Portuguese and simplified Chinese. You decide it because you are the one who knows who you speak to in which language, and it changes with one tap from that company's row.
What happens if I leave?
Nothing you upload is held hostage: your catalog, your prices and your documents are yours and we give them back when you ask. The links with your distributors are switched off and your documents stop being visible to them.
Do you manufacture or import a brand?
Nodux Fabricantes is by invitation: we sit down with you to load your catalog and invite the first distributors. Tell us what you sell and to how many.